Redwood Shores, CA, U.S.A. — (METERING.COM) — July 10, 2009 – A new report from industry analysts Gartner Inc. has placed Oracle Utilities in the “leaders” quadrant of the Magic Quadrant for outage management systems (OMS).
The report evaluates OMS vendors based on the completeness of their vision and ability to execute on that vision. The “leaders” quadrant recognizes vendors who are leaders in both these areas, and according to Gartner they are “vendors that would normally be included in shortlists for OMS products for all types of utilities worldwide. They perform profitably, grow their revenue and have a presence in all major markets. Their functionality is above average, and their technology and scalability are ‘leading edge.’”
The other quadrants are “challengers,” who have the ability to execute but lack the completeness of vision, “visionaries,” who have completeness of vision but lower ability to execute, and “niche players” who have both limited completeness of vision and ability to execute.
“Oracle is dedicated to continuing the advancement of the industry through our integrated suite of utilities-specific software applications and technology infrastructure. In my opinion, our inclusion in Gartner’s Magic Quadrant is acknowledgement of Oracle’s clear, straightforward vision for the utilities industry,” said Quentin Grady, senior vice president and general manager of Oracle Utilities.
In its review Gartner says that extreme weather events, combined with aging infrastructure that results from protracted low investment levels in utility delivery infrastructure, are putting a strain on utility companies’ efforts to keep mandated customer service levels. The utility industry maintains a focus on OMS as a solution that can ensure customer service quality, while improving labor efficiency and infrastructure use. Consequently, regulators are likely to decide favorably on cost recovery for investments that can mitigate these issues.
However, with the increasing focus on the development of the future smart grid, Gartner predicts the narrowly defined “conventional” OMS will disappear as a distinct software product category during the next five years. The emergency restoration function will still exist, but it is likely to be integrated into a new class of advanced distribution management system (ADMS) applications that will provide more comprehensive distribution operation functionality and incorporate intelligent grid technologies.
“Utilities considering procurement of an OMS should re-evaluate their network operations, customer service strategies and overall intelligent grid strategy. Accordingly, they should make appropriate decisions to install a new OMS, upgrade legacy solutions or wait until a new breed of ADMS comes of age,” says Gartner.
The report evaluates vendors on ability to execute (including product/service, overall viability, sales execution/pricing, market responsiveness and track record, marketing execution, customer experience and operations) and completeness of vision (including market understanding, marketing strategy, sales strategy, offering (product) strategy, business model, vertical/industry strategy, innovation and geographic strategy).