Feldkirch, Austria and San Jose, CA, U.S.A. —(METERING.COM) — June 22, 2007 – After a successful advanced metering pilot project lasting a year, Stadtwerke Feldkirch, the municipal utility for the city of Feldkirch, Austria, has announced its intention to expand the project scope to an additional 3,000 customers. The project uses Echelon’s Networked Energy Services (NES) system.
NES Value-Added Reseller SITRONICS Telecom Solutions will provide the advanced metering solution, including their NES-based UTILIS real-time meter management system, to provide better customer service at lower cost. The system will also allow Stadtwerke Feldkirch to fulfill obligations under European Energy directives to provide customers with information that enables more efficient energy use. Following a successful 330 household pilot project started last June, this new award increases the project scope.
“Our UTILIS system eliminates the old problem of not knowing how much power you have actually consumed, as well as the need to wait for a utility’s employee to read the meter,” said Mirko Jelcic, head of SITRONICS TS, CZ UTILIS. “Our multifunctional, automatic metering system not only allows Stadtwerke Feldkirch to meet European Union energy directives, it also allows them to improve customer service while creating new and innovative energy consumption programs for end-users.”
SITRONICS’ UTILIS real-time meter management system is built on Echelon’s NES system advanced metering infrastructure, combining SITRONICS’ expertise in call center, billing, network operations, and data management and storage applications with the smart metering infrastructure of the NES system. It enables remote data reading and remote service control in utilities’ networks in real time and features a range of network quality, network management, revenue assurance and customer care features. UTILIS unites the provider’s metering network with its ERP and CRM applications and supports full utility convergence. It provides detailed information on the health, status, and operation of the distribution network down to individual customers, allowing utilities to improve the efficiency and quality of the service they provide and creating the opportunity for new flexible tariffs and enhanced customer services for power consumption.