Houston, TX, U.S.A. — (METERING.COM) — June 29, 2011 – Private electricity retailer Bounce Energy has set up an online ordering of electricity service on Facebook – claiming to be the first electricity company to build an e-commerce platform for consumers within this environment.
According to a statement from Bounce Energy, in 2010 Americans spent an average of 32 hours per month on the internet, with 7 hours of that time on Facebook.com. Setting up the platform to enable customers to order electricity service without leaving Facebook saves customers from having to visit multiple web sites, keeping them within the same user experience they’re comfortable, said the company.
On the Facebook platform customers are able to choose from the same variety of plans Bounce Energy offers on their home website. Once they’ve chosen a plan, they can enter their address, customize plan options such as adding additional services, sign up for auto bill payment and paperless billing, and complete their order.
The Bounce Energy Facebook page also provides customers with exclusive content, special offers, contests and a weekly bill credit drawing. Bounce Energy Facebook friends also receive escalated customer care if ever they need assistance or have questions about their service.