C&I customers benefit from new customer care software


Itron Inc. has released its Itron Enterprise Edition Customer Care application – a software solution that leverages Itron’s meter data management software platform while providing improved usability and value to end-users. Customer Care offers C&I customers a set of analytical tools, proactive alerts and scheduled report delivery to manage their energy use patterns, energy and demand costs and operational risks. The latest version features an easy-to-use web interface, places a greater emphasis on proactive energy management through user-configurable alerts, and provides improved module packaging.

Customer Care can be deployed as a stand-alone application or with Itron’s meter data management (MGM) platform. Analysis tools include what-if cost analysis, cost variance analysis, bill presentment and historical bill data analysis and metered use and load analysis.