California Public Utilities Commission Briefed on Bill Payment Alternatives


BillMatrix Corporation, a provider of outsourced telephone and Internet-based payment services, has briefed the California Public Utilities Commission on the use of credit cards, ATM debit cards, electronic cheques and recurring transactions for utility bill payment. The California Assembly has recently passed legislation allowing consumers to pay their utility bills using credit or debit cards.

At the informational workshop BillMatrix reviewed industry best practices, consumer adoption trends and the intersecting regulations surrounding electronic payment methods. The company said that rapid advances in payment solution technologies are presenting more options for consumers, and utilities should prepare to optimize revenue intake options while enhancing the customer transaction experience.