CIS system improves utility’s operational efficiency


Marietta, GA, U.S.A. — (METERING.COM) — July 2, 2008 – Cobb Energy, a company providing diversified energy- and non energy-related products and services to residential and commercial customers, has improved operational efficiency after implementing Oracle® Utilities Customer Care and Billing to replace several inflexible and expensive-to-maintain legacy systems. The company is running this application on Oracle Database.

With Oracle, Cobb Energy has reduced the time needed to complete nightly batch processes, including uploading meter reads and payments and bill creation, by nearly 80 percent – from 36 hours to seven hours. Bill accuracy can be monitored with less manual effort, and staff are being trained on the application to increase user adoption. The company has experienced a significant reduction in turn-around time for configuration changes, allowing it to reduce its IT costs and bring its bill design in-house.

“We selected Oracle over nine other bidders based on the company’s industry expertise and the application’s functionality, usability, flexibility and ability to integrate with other software,” said Robert Arnett, vice president, technology systems, Cobb Energy. “Before we implemented Oracle, we needed to gather information from multiple screens to assist customers. Oracle Utilities Customer Care and Billing delivers at the fingertips of our employees the information needed to assist our customers. Our infrastructure and application transformation has touched every Cobb Energy department and affiliate, and we will leverage this platform for many years to come.”