City of Douglas to implement smart grid customer portal


According to a release, the solution leverages real-time interval consumption data from the Tantalus Utility Network (TUNet) to provide utilities and consumers with precise monitoring of electric, water and gas usage. TUNet delivers granular data – i.e. interval data delivered on the interval – to utilities in a cost-effective
manner and in virtually any terrain.

The release adds that integrating UtilityHawk’s consumer portal with TUNet leverages real-time access to interval consumption data to help reduce wasted energy and high bills through proactive alerts of potential leaks or abnormally high usage.

The City of Douglas, Georgia is now deploying the combined advanced metering infrastructure (AMI) and portal solution for its residential, commercial and industrial accounts. “We are excited to use our smart grid infrastructure investments to deliver real savings and improved service to our customers,” said Jan McLarnon, AMI coordinator for the City of Douglas.

“Recently, our customer service team was able to use the TUNet-integrated UtilityHawk portal to identify a major water leak at a customer’s home. We were able to
notify the customer immediately to help avoid an excessive bill and hundreds of gallons of wasted water. We’re excited to expand access to this integrated application to further enhance customer service for our residential, commercial and industrial accounts.”

Cost savings and operational efficiency

The portal helps utilities prevent high bill complaint calls and resolve billing issues quicker and more accurately. UtilityHawk automatically identifies irregular usage and leaks so that consumers can be pro-actively notified via text, e-mail or automated call. The system also provides affordable meter data management system (MDMS) capabilities that offer cost savings and improve operational efficiency.

Bobby Lee, president of UtilityHawk Solutions, said: “This partnership will deliver measurable value to utilities because it enables their customers to benefit  directly from the utility’s AMI investments. The portal also supports utility staff with a comprehensive set of tools to perform daily tasks more quickly and efficiently.”