St. Cloud, FL, U.S.A. and Toronto, ON, Canada — (METERING.COM) — July 11, 2013
The City of St. Cloud, Florida has selected the CIS Infinity customer information and utility billing solution from Advanced Utility Systems to support its in-house billing and customer service functions.
This includes potable water, wastewater, reclaimed water, stormwater, and solid waste.
City of St. Cloud was incorporated on January 3, 1911, but its boundaries have expanded dramatically since then. Growth has been demand-based, and City services have been extended to meet the needs of new residents as well as providing economies of scale for the operation of City utilities and services.
With the purpose of simplifying and making their customer service function more cost efficient, City of St. Cloud made the decision this year to transfer these services from a contract operator to an in-house operation – with support from nearby Toho Water Authority, which has recently completed a similar transition.
“Advanced facilitated a City of St. Cloud partnership with Toho Water Authority,” explained public services administrator Veronica Miller. “They will provide us with supplementary staffing for our implementation and hardware hosting. Along with the expertise of Advanced staff, we will be bolstered by a utility that can share its experiences and knowledge to get us fully operational on CIS Infinity faster and more efficiently.”