Chicago, IL, U.S.A. — (METERING.COM) — August 30, 2012 – ComEd has introduced a Facebook app for customers to report outages and check their outage status – becoming what it believes is the first utility in the United States to offer this capability through Facebook.
This app is the most recent in a series of tools designed to increase options for customers to communicate directly with ComEd and receive information. Other tools introduced by ComEd in the last year include a two-way texting program, a mobile application for Apple® and Android(TM) smart phones, and an outage map on its website and more. With these tools customers can report an outage, receive updates on restoration of power to their area, pay their bills and manage their accounts.
“After the significant storms we faced in 2011, we recognized the need to provide our customers with a greater variety of ways to communicate with us when and where it is most convenient for them,” said Val Jensen, senior vice-president of Customer Operations for ComEd. “Using these digital tools gives customers a greater ability to make decisions in the wake of an outage or in the management of their account.”