Hartford, CT, U.S.A. — (METERING.COM) — August 15, 2007 – The Connecticut Department of Utility Control (DPUC) has opened an investigation into allegations that Connecticut Light & Power (CL&P) ignored customers’ concerns about the accuracy of its meters.
This follows the filing of a petition with the DPUC by state attorney general Richard Blumenthal, seeking an investigation of complaints that CL&P meters are inaccurate and erratic, and that the company is refusing to take such grievances seriously or adjust bills.
A statement from the attorney general’s office said that numerous consumers had complained about haywire meters that cause unexplained spikes in their measured electricity usage – in some cases, consumer power bills increased dramatically for a month or two, only to return to normal without explanation. Customers alleged that CL&P had resisted their requests to test meters and adjust bills, claiming the instruments are virtually infallible. However, in some instances meters have tested as accurate, but when they are replaced, measured usage has dropped dramatically, raising questions about the accuracy of CL&P’s testing, Blumenthal said.
“We are asking DPUC to join in an investigation of a significant number of complaints about unexplained and erratic meter usage spikes and billing disparities,” Blumenthal said. “There is evidence that CL&P has stonewalled or failed to respond adequately.”
Blumenthal added that he was also reaching out to other attorneys general to determine the possible scale and scope of the problem nationwide.
CL&P spokesperson Mitch Gross was quoted as saying that high energy prices, rather than faulty equipment were to blame for the complaints. Last year 2,277 meters were randomly tested and only two were found to be faulty.