Customer care solutions offer insight into bills, energy use for NV Energy customers


Reno, NV, U.S.A. — (METERING.COM) — January 13, 2009 – NV Energy™ (formerly Nevada Power Company and Sierra Pacific Power Company) has incorporated an energy analysis application into its recently redesigned website, which is now helping up to 1.2 million residential and commercial customers of the utility understand their bills and how they use power.

The Aclara Software ENERGYprism® application lets customers analyse their bills to determine how much power they are using each month. It also provides an energy audit and will recommend specific steps, such as installing insulation or replacing a water heater, which the customer can take to increase energy efficiency. In addition, the software will let the customer know how much electricity is being used for specific functions such as heating, cooling, lighting, and refrigeration.

NV Energy also is using Aclara web-based software that makes it easier for customer service representatives to respond to inquiries. This ready availability of customer information is expected to reduce the time it takes to resolve a problem.