Customer-centric Smart Meter deployment in Canada


Elster’s EnergyAxis
® meter
(METERING.COM) — November 6, 2008 – Enersource Hydro Mississauga, has reached an agreement with a leading smart metering and smart grid system solutions company, to complete the deployment of smart metering in Mississauga. Smart metering, an Ontario Government initiative, calls for electricity distribution companies to replace conventional meters with smart meters.

Enersource Corporation President and CEO Craig Fleming explained: "Enersource Hydro Mississauga has developed a progressive smart metering system based on Elster’s EnergyAxis® meters. Our wireless IP based system is reliable, secure and cost-effective – and that’s positive for our customers." He continued: "The successful relationship forged with Elster secures Enersource’s strong position to complete the deployment of smart metering technology on schedule with the ability to deliver time-of-use (TOU) rates when they are brought into play by the Ontario Government."

Enersource has implemented a multi-faceted customer communication program to support the smart metering deployment. The customer communications include components such as informative door hangers, public open houses in each community, detailed web information and distribution of thousands of collateral materials including a "Smart Avenues" educational video developed by Enersource.

To date, the utility’s smart metering deployment has been well received by its customers. There have been over 85,000 smart meters installed and the remaining residential installations will be completed by the end of 2010.