Customer complaints heard in open forum


Georgetown, Guyana — (METERING.COM) — August 21, 2007 – Customers of Guyana Power & Light were able to voice their dissatisfaction about the way complaints are handled by the utility at an open forum arranged by the Public Utilities Commission recently.

About 20 people attended the hearing to air their complaints, which mostly had to do with what they described as faulty meters and inappropriate back billing. Customers also reported that the utility was often unwilling to listen to their side of the story, and slow to resolve grievances.

The utility refuted the allegations that meters were faulty, saving that they regularly conducted random tests and that no defective meters had yet been identified. Instead they made the point that instances of meter tampering had caused many of the problems mentioned.

GPL representatives undertook to attend to several issues that were raised, including a homeowner who said that he was being billed at the commercial rather than residential rate. The meeting was also attended by representatives of the Consumer Movement of Guyana.