Customer engagement: ComEd pilots Bidgely home energy monitor


ComEd pilots Bidgely home energy monitorChicago-based electric utility Commonwealth Edison (ComEd) is working with energy analytics service provider Bidgely to test a new customer engagement solution.

ComEd is launching a pilot to test Bidgely’s HomeBeat energy monitor and Web & Mobile solution, which will deliver personalized energy reports detailing energy consumption.

ComEd is claiming to be first to market with this technology.

During the pilot, the utility will give a HomeBeat energy monitor to 250 customers in Northern Illinois, which will allow them to connect to their ComEd smart meter and provide real-time data to the Bidgely cloud.

An additional 2,500 ComEd from its 3.8 million customer base will receive access to Bidgely’s HomeBeat Web & Mobile platform, which utilizes information collected and sent over the ComEd smart meter network to Bidgely’s cloud.

Bidgely’s HomeBeat platform will provide personalized appliance-level insights through the company’s disaggregation-based solution.

The pilot is expected to launch in late spring and run for approximately six months.

Investing in smart grid technology

It forms part of the utility’s SmartGridExchange, a collaboration between ComEd, entrepreneurs, technology start-ups, universities and customers to explore and design new products and offers that utilize the intelligence of the smart grid and smart meter.

Val Jensen, senior vice president of Customer Operations, ComEd, said: “Our goal is to maximize the value our customers realize from our investment in smart grid technology.

“We are building a platform for product and service innovation that will unlock customer value that we’re only beginning to glimpse. The pilot with Bidgely is proof of this, and we are pleased to lead the industry in testing this innovative technology with our customers to help them better manage their energy use.”

Bidgely (which means electricity in Hindi) is based in Sunnyvale, California, and Bangalore in India. It offers software as a service data analytics applications.