Dallas/Fort Worth, TX, U.S.A. — (METERING.COM) — May 2, 2012 – Oracle Utilities has launched the Customer Self Service solution and several advanced metering infrastructure (AMI) vendor adapters for the Smart Grid Gateway.
Customer Self Service is a new web self service platform that helps utilities provide their customers with online options for paying bills, requesting service, and reducing costs. The features available include account and security management, billing and payment management, and customer service management, and enable utilities to build a new portal or supplement an existing one.
The solution is pre-integrated across the Oracle Utilities suite of applications, including Customer Care and Billing, Meter Data Management and Network Management System. It can also work with legacy and non-Oracle software products.
The AMI vendor adapters provide utilities with a simplified link between smart grid devices and the applications that use their data. Using the Smart Grid Gateway and a vendor adapter can create a central interface point between AMI head-end systems and a variety of other applications such as meter data management, customer care and billing, and network management systems. This unified approach allows utilities to quickly connect multi-vendor solutions without requiring complex integration efforts.
The adapters handle the most common AMI processes including remote connect/disconnect, meter ping, and on-demand reads. They can also be extended, in concert with the Smart Grid Gateway, to support additional devices or commands.
The adapters currently available are for Echelon, Itron, Landis+Gyr and Sensus. The adapter for Silver Spring Networks is due for release shortly.