Customer web portal pleases utility and users


Puget Sound Energy, a US utility, has launched the My PSE Account, a customer dashboard, on its web site, providing bill payment and analysis capabilities that help customers manage their energy costs. The My PSE Account provides personalised benchmarks of costs compared to similar homes, causes of bill changes, hourly use analysis, the savings of potential rate options, examination of the costs of appliances and suggestions as to how much can be saved by managing the way the appliances are used.

Nexus Energy Software was chosen to provide its ENERGYprismí¯¿½ web-based energy bill analysis software system as the basis for the customer dashboard. The system is also supporting PSEí¯¿½s customer service phone centre representatives with similar tools to help them respond to high bill enquiries. ENERGYprismí¯¿½s bill analysis is based on advanced models that use bill history and interval meter data, as well as weather information and information provided by the customer. /