US energy provider Danville Utilities has been recognised by the American Public Power Provider (APPA) for the reliability of its services.Danville Utilities operates in the electricity, water, gas and telecommunications sector for residents in Danville city in Virginia state. The company provides electricity services to some 42,000 residential, commercial and industrial customers.
APPA is an association representing some 2,000 community-owned utility companies in the US.
The association helps its member utilities in planning frameworks to optimise their operations as well as ensure they adhere to regulatory policies at the same time providing their customers with high service standards.
In total, members of APPA provide energy services to some 47 million consumers.
According to a local publication, Danville Utilities received the Reliable Public Power Provider award from APPA during the utility agency's annual Engineering and Operations Technical Conference held in Texas last week.
David Lynch, the chairman of the panel responsible for reviewing award nominations at APPA, said Danville Utilities was awarded for its ability to improve the reliability and safety of its grid network and workforce development.
He said the municipal utility ranked the best in terms of improving its system through the use of smart grid technologies and new business models.
Andy Early, the supervisor for engineering technicians at Danville Utilities, added: “We’re honoured to again be recognised as a Reliable Public Power Provider.
“We work hard to provide reliable service, and this designation is a testimony to that commitment.”
Danville Utilities customer engagement
In early March, the city of Danville launched a web portal to enhance consumer experience for its electricity utility customers.
The launched web-portal allows consumers to access their energy usage data and to make payments online using mobile devices.
The portal will also be used to access the utility’s power outage map and for customers to report power outages.
Jason Grey, director of utilities at Danville city, said: “The power outage map is mobile-friendly and allows customers to zoom in to see power outages by street or neighbourhood. Read more...
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