In the US, the District of Columbia Water and Sewer Authority (DC Water) partnered with Aclara for rollout of an advanced metering infrastructure (AMI) projectIn a combined statement, the smart infrastructure solutions provider said it was selected by DC Water to supply the water utility with smart water meters and a network to provide connectivity to the smart meters.
The project will include the installation of some 85,000 smart water meters for residential customers.
The implementation of the advanced metering infrastructure is expected to be complete by 2018 to help the utility to accurately bill its customers and reduce expenses associated with estimated and manual meter reading.
In addition, the project will assist customers of DC Water to improve their water efficiency by having access to real-time data regarding their water consumption patterns.
The project falls under efforts by the Washington state-based water utility to modernise its water distribution system.
George S. Hawkins, CEO of DC Water, said: "DC Water is taking advantage of new AMI technology to optimise its operations and enhance customer service. This project is one more example of our mission to incorporate innovative technology in our operations for customer benefit and operational efficiencies."
DC Water and customer experience
In late February, DC Water partnered with customer experience solutions firm Vertex to improve its utility operations.
Under the partnership, the water distribution company is installing Vertex’s customer experience solutions VertexOne Cloud Customer Information System, Web & Mobile Self-Service and Mobile Work Management.
The technologies will be integrated with the utility’s system to enhance the company’s engagement with its government, residential and commercial water consumers.
In a press statement, Vertex claimed that its Software-as-a-Service applications will help customers of DC Water to better manage their accounts and serve themselves online using mobile devices.
The decision to implement the technology is due to efforts by the Washington-based utility company to adopt a solution that would allow it to operate a number of applications using a single application.
Tom Kuczynski, CIO of DC Water said "... not only do we get a solution that can provide the agility to handle the complexities the future will bring, but we also have a partner that will support us for the long term."
In addition to the customer experience solutions, DC Water will modernise its water infrastructure and services by deploying smart meters to improve its billing accuracy and ensure real-time management of distribution network.
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