Duke Energy Carolinas launches new services for customers


Duke Energy Carolinas, LLC generates, transmits, distributes, and sells electricity in North Carolina and South Carolina. The company generates electricity through coal, natural gas, oil, hydroelectric, solar, and nuclear fuels. It supplies electric service to 2.5 million residential, commercial, and industrial customers.

The new services are expected to help the utility firm to improve customer engagement and reduce customer churn. The utility’s Pick Your Due Date programme allows consumers to select due dates for energy bill payments to meet their monthly financial budgets.

With the Usage Alerts service, customers of Duke Energy Carolinas are able to set monthly energy consumption and energy efficiency targets. Customers registered with the service will receive alerts via email or SMS notifying them of the status of their energy consumption.

The alerts will include a consumer’s current bill, the set target and a prediction of the total costs of energy at the end of the month calculated using a consumer’s current energy consumption pattern.

Lloyd Yates, executive vice president of Customer and Delivery Operations at Duke Energy Carolinas, said: “Customers depend on energy more than ever to power their lives in ways that were never possible before.

“It’s important to us to offer smart options that will provide customers with more choice and control over their energy use, and offer bill-lowering tools to best fit their needs. The smart meter installations are just the first step of a bold initiative to invest $16 billion over the next 10 years to strengthen the energy grid in the Carolinas.

“These enhancements will make the grid more secure, improve power quality and reliability, and continue to enable more options for our customers,” added Yates.

Duke Energy Carolinas and grid modernisation

In mid-April, in an extended effort to modernise its power distribution infrastructure in North Carolina, Duke Energy announced that it will invest an additional $13 billion over the next 10 years.

Duke Energy will bury overhead lines underground, add technology to reduce power outages and put more energy efficiency tools into the hands of its consumers. Read more…


Image Credit: 123rf.

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Nicholas Nhede is an experienced energy sector writer based in Clarion Event's Cape Town office. He has been writing for Smart Energy International’s print and online media platforms since 2015, on topics including metering, smart grids, renewable energy, the Internet of Things, distributed energy resources and smart cities. Originally from Zimbabwe, Nicholas holds a diploma in Journalism and Communication Studies. Nicholas has a passion for how technology can be used to accelerate the energy transition and combat climate change.