Duke Energy Kentucky provides services to some 850,000 electric consumers and 529,000 gas consumers in Kentucky.
The AMI is expected to help the utility improve its operations and customer services through the elimination of estimated billing and faster detection of power outages and restoration of services.
The AMI system will enable Duke Energy to reduce operational expenses and human error associated with manual energy billing through remote meter reading and bill processing.
The smart meters will enable the energy provider to remotely connect and disconnect services in line with consumer energy bill status.
Duke Energy Kentucky and customer services
Through the use of the AMI, consumers will be able to improve their energy efficiency through access to real time data on their energy consumption. Customers of Duke Energy will be able to set energy usage alerts, a service which will enable them to receive notifications regarding the status of set energy efficiency targets via email or text messages.
The smart meters programme will pave way for the introduction of new services including energy efficiency, Pick Your date and demand response which would help Duke Energy to meet peak demand, secure energy supply against growing demand, optimise revenue collection at the same improving customer services. [Duke Energy Carolinas launches new services for customers].
Under the Pick Your date initiative, consumers will be able to select a deadline date for them to pay their bills in line with their budgets and income status.
Jim Henning, president of Duke Energy in Ohio and Kentucky, commented: “Customers have told us they want more timely access to their energy usage information, and bringing these smart meters to Kentucky is a way for us to meet those expectations.
“We know our customers also want more control over their energy usage, their utility bill and tools to help them make smart energy choices to best fit their needs.”
The AMI programme is part of a broader initiative by Duke Energy to stabilise its grid network and digitise operations to be able to meet customer demands and adopt new utility business models.
Customers who choose to opt out of the smart meters programme will add $25 to their monthly bills to fund manual reading of theirs meters.
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