Duke Energy selects billing and customer management solution


Todd Arnold, Senior
Vice President for
Smart Grid and
Customer Systems,
Duke Energy
Cincinnati, OH, U.S.A. — (METERING.COM) — September 17, 2009 – Duke Energy is to implement relationship management company Convergys Corporation’s next generation billing and customer management solution to support the rapid advance of smart grid technology and enable a richer, more effective customer service experience for its customers.

Convergys’s Rating and Billing, Customer Management, and Collections modules will form part of a highly scalable, real time Smart Customer Information System (CIS) solution. The modules are specifically configured by Convergys to meet the needs of 21st century smart grid energy providers and their customers.

Duke Energy selected the Convergys Smart CIS Solution to deliver highly scalable real-time rating, dynamic billing, flexible customer and account management, and collections capabilities. The solution enables the company to address the unprecedented challenges and opportunities facing the energy industry today by not only enabling the energy savings, reduced costs, and increased reliability of the smart grid, but most importantly, enabling the product offers and quicker access to data that help Duke Energy’s customers manage and reduce energy consumption.

“We believe smart grid technologies will help us reduce costs, maximize energy efficiency, and empower our customers to make smart decisions about controlling their energy usage,” said Todd Arnold, senior vice president for smart grid and customer systems at Duke Energy. “However, to unlock the potential of the smart grid, we recognized that we needed a different solution to meet the necessary scale and two-way transactional requirements. Convergys’ innovative Smart CIS Solution will meet that need providing Duke Energy with a rapidly deployable solution that modernizes our systems to support the new requirements. And, based on how we are implementing the solution, this will have minimal impact on our legacy CIS infrastructure.”

“We are privileged to help a nationally recognized utility like Duke Energy deliver on the promise of tomorrow’s smart grid,” added Bob Lento, president of information management for Convergys. “With our Smart CIS Solution – purpose-built to accommodate smart grid requirements – we are helping Duke Energy transform its business model to better reflect its customers’ expectations for instant information, a higher degree of energy efficiency, and improved energy management.”