E.ON UK awarded for customer engagement with ‘Saving Energy Toolkit’


E.ON UK, a subsidiary of E.ON the world’s largest investor-owned power and gas company was awarded for its work to enhance customer relationships and overall experience with the Saving Energy Toolkit, an online tool launched with Opower.

The Saving Energy Toolkit was created to help customers gain better insight into their home energy use, as part of E.ON’s commitment to helping its customers use and pay for no more energy than they need .

Commenting on the launch of the new tool last year, Anthony Ainsworth, Marketing Director at E.ON UK said: “By delivering tailored advice and enabling customers to see how their energy use stacks up compared to similar homes in their area, we’re helping customers save energy and money, which in turn is helping us to improve customer satisfaction.

“Helping customers understand and control their energy use is key to building customer trust and our collaboration with Opower is enabling us to create a better experience for our customers.”

Saving energy through personalised data

According to Opower, the toolkit affords customers personalised insight and tips on how they can save energy. At the time of the launch announcement, more than 500,000 customers completed ‘What Uses Most’ online audit, that helps the customer determine what drives up energy costs the most.

Anthony Ainsworth, marketing director at E.ON UK said the award, was “a welcome testament to its commitment to its customers.”

He added: “The key to building customer trust is in empowering them with tools to understand and control their energy use. Collaborating with Opower has enabled us to create a best-in-class customer experience.”

Opower and E.ON UK began their work together in 2012 to digitise its customer engagement processes for 4.5 million households in the UK.

E.ON’s net promoter score (NPS), showed improved customer satisfaction and willingness to recommend the programme to family and friends.

Dan Yates, CEO of Opower concluded by saying: “The utility market is increasingly competitive throughout Europe because of higher energy costs and flattening demand.”