Germantown, MD, U.S.A. — (METERING.COM) — January 16, 2008 – Eka Systems, Inc., a global manufacturer and supplier of smart wireless energy networks, has announced the formal restructuring of its Customer Support & Technical Services Program, led by its new Director of Support, Larry Nelson.
“This restructuring is in direct response to the increased levels of sales and partnership activities that Eka Systems has been a part of for the past 12 months,” said Prakash Chakravarthi, CEO. “And it provides the foundation for a consistent approach throughout our worldwide offices.”
The Eka Systems’ Customer Support Program will comprise a range of support levels, mechanisms and protocols, allowing customers to choose the right support level based on their business needs. Each customer will be offered 24/7/365 access to support and engineering teams, a dedicated online communications portal featuring multiple resources and discussion forums and knowledge databases, incident management, installation planning from pre-deployment analysis to acceptance testing, and both initial and ongoing system and employee training programs.
Nelson is an industry veteran that Eka Systems hired specifically for his ability to put together a proven, world-class system. His accomplishments include being the Director of Support at Schlumberger and Manager of System Support at Utility Translation Systems (UTS), where he set up and implemented the support department for the MV90 system, which was ultimately acquired by Itron.