San Mateo, CA, U.S.A. — (METERING.COM) — November 11, 2010 – Smart grid management software provider eMeter and relationship management solution provider Convergys Corporation have entered into a partnership to provide real time rating, billing and data management capabilities to utilities and their customers.
The partnership is aimed to provide a holistic approach to smart grid deployment, demonstrating immediate value as new processes and applications are optimized and realized, while legacy processes are discontinued. The combined solution will enable competitive AMI technology evaluations and procurement, and will assist in overall smart grid deployment planning.
During installation, the combined solution will provide increased access to current and historical smart meter data for better smart grid validation and customer usage analytics, while enabling risk free, automated billing cutover. Once the installation is completed and normal operations begin, utilities and customers will have access to continuous data feeds for billing and account services.
The solution will support multiple AMI technologies, eliminating vendor lock-in. Utilities will be able to add systems and capabilities as needed, along with value-added applications and services to consumers. A single customer relationship management system will support a real-time multichannel environment, providing full visibility of data and interactions, with a single, fully intelligent system which supports all service activities and uses customer preferences and predictive analytics to perform “next best action” recommendations.
“As utilities install advanced metering infrastructure, and regulators demand a focus on customer benefits, it is critical that downstream systems such as MDM and billing and customer care are aligned functionally with the concepts of speed, high scale interval data, customer focus rather than meter-based relationships and the ability to support highly innovated product and services,” said Gary Bloom, chief executive officer at eMeter.
“Utility companies’ existing billing and customer care systems cannot provide utilities and their customers with the efficiency and detailed data they both need to realize the full benefits of the smart grid,” added Bob Lento, Convergys President, Information Management. “Our partnership will help encourage wider smart grid adoption by providing utilities with the tools they need to increase revenue and ensure regulatory compliance, while empowering consumers with more awareness of their energy choices and consumption.”