Canadian firm launches mobile customer service app


[quote] The home and commercial services and energy solutions company claims that it is the first Canadian home services company to launch a self-service mobile app. [Engerati round-up: UK smart meters, smart devices and mobile utility services]

According to a release, Enercare’s new mobile app allows customers to easily access their own personalized account and product details simply through their mobile phone as well as to conveniently schedule appointments.

The mobile app can be is easily downloaded from Google Play or the App Store, and customers can quickly schedule service calls, maintenance and plumbing appointments in real time using their mobile device.

The app allows customers to directly engage with Enercare, without having to phone the call centre.

Says John Macdonald, president and CEO of Enercare, “We are very proud to launch the Enercare mobile app and be the first Canadian home services company to provide its customers with a mobile brand experience.

“The Enercare mobile app will bring added convenience to our customers and is the cornerstone to our connected home strategy that will further establish Enercare as the leading home comfort and home services brand in North America.”

Enhancing customer experience

The release adds that the users of the mobile app will also receive push notifications, alerting them as to when a technician is en route, allowing customers to better plan for their service visits without having to wait at home for their arrival. [Siemens Smart Grid’s new offering to utilities – a customer mobile app]

Lorne Solway, chief marketing officer of Enercare added: “We’ve been listening to our customer feedback to help us better develop products and innovations that change the way people think of the home services industry.

“The new Enercare mobile app is the first step towards empowering customers to interact with us in a mobile environment where they can monitor their products, service plans and maintenance schedule on their mobile device in real time.”

The app is compatible with both Apple and Android platforms and was developed in partnership with Clearbridge Mobile.