mobile workforce management
The Albuquerque Bernalillo County Water Utility Authority is the largest water utility in New Mexico

FortisBC Energy has selected Clevest Solutions, a provider of mobile workforce management and smart grid operations software solutions, for its Mobile Workforce Management software to transform certain elements of its operations business unit.

The utility chose Clevest to enhance safety, streamline and simplify business processes, consolidate and reduce the number of technology systems used to perform work, and bring the gas and electric divisions onto a common workforce management platform.

FortisBC provides natural gas through FortisBC Energy and electricity through FortisBC Inc. The utility is the largest distributor of natural gas in the greater Pacific Northwest and provides 21% of all energy in BC, with a service territory covering 1.1 million customers in 135 communities, 48,700km of natural gas pipelines and 7,200km of electric power lines.

The mobile workforce solution will be used to automate work to 390 mobile users and 160 office users supporting their gas operations, adding to the existing 150 mobile and 100 office users in their electric division.

FortisBC Energy’s single-phase deployment of the Mobile Workforce Management software includes scheduling, appointment booking, timesheets, complex and long-cycle work orders, service orders, street-level routing and route optimisation, disaster recovery, business intelligence, and configuration capabilities.

Clevest’s software will interface with SAP add-on components and GE Smallworld’s geospatial system. In addition, GIS data will be extracted from GE Smallworld into Esri ArcGIS by Clevest’s data management partner Spatial Business Systems.

“Clevest’s unique capabilities to automate all utility work types for the mobile workforce will allow FortisBC to meet their objective of consolidating IT systems across both gas and electric divisions,” emphasised David Trotter, global VP of sales for Clevest.

“Bringing Fortis’ gas and electric utilities in BC onto a common mobile workforce management platform will streamline and improve their business processes, improve decision-making, and generate significant efficiency improvements in field productivity, worker safety and customer satisfaction.”

Ferenc Pataki, Director of Operations Engineering for FortisBC Energy says: “We required a workforce management platform that could take our operations business unit to the next level of performance on a number of fronts, and we’re confident that Clevest Mobile Workforce Management has the breadth of functionality and flexibility to help us achieve our business goals.”