Full Customer Care Solution to be Implemented at Energy Resources Company


WPS Resources Corporation has signed a multi-year agreement with Alliance Data Systems Corporation for billing and customer care services. WPS Resources is an energy holding company based in the US, and Alliance Data is a provider of billing and customer care solutions to more than 50 utilities.

The agreement calls for Alliance Data to provide CIS hosting and maintenance, call centre support, billing, credit and collections, and service order despatching services for 360,000 natural gas customers in Michigan and Minnesota.