Hawaii Electric Company Selects Customer Information System


Hawaiian Electric Company, which together with its subsidiaries provides electricity to 95% of Hawaii’s residents, has selected Peace Software’s Peace™ 8 Customer Information System to manage billing and customer service for its 400,000 regulated electricity customers on the islands of Oahu, Maui, Hawaii, Lanai and Molokai.

The CIS selection process was detailed and intensive. Short-listed products were subjected to a month-long onsite user evaluation, and the utility concluded that Peace 8 was a good functional fit for its business. Its advanced software technology allowed HECO to move from mainframe and COBOL to take advantage of the latest advances in systems, software, integration and data management technology.