Hendersonville, TN, U.S.A. — (METERING.COM) — January 30, 2009 – Hendersonville Utility District (HUD) has recently completed the implementation of a new customer information and billing solution, as the replacement for a legacy billing system.
The CIS Infinity solution from Advanced Utility Systems is fully integrated to HUD’s financial software application – Great Plains Dynamics – providing a single Enterprise Resource Planning (ERP) solution.
Features of the solution include an easy-to-use interface that is designed to provide access from the account inquiry screen to all customer information with the click of a mouse, and a real time system whereby updates, edits, and additions are updated to the database.
Having gone live, HUD will now be undertaking the implementation of three additional products that work seamlessly with CIS Infinity. eCARE will be used to address the online payment needs of HUD. mCARE will be HUD’s new workforce automation application that leverages mobile and wireless technologies to optimize service order processes. EIS (Executive Information System) will be HUD’s dashboard system which allows decision makers to access critical management information, quickly and easily.
HUD provides water and wastewater service to 15,000 customers and its number one priority is customer service.