Hourly usage data for PPL customers on the web


Dave Bonnett,
Vice President,
Software Product
Management, Aclara
Software Inc
Allentown, PA, U.S.A. — (METERING.COM) — November 21, 2008 – PPL Electric Utilities has become the first major electric utility to provide hourly usage data in a full system deployment via the web, enabling customers to see how their activities affect power usage and develop strategies to use energy wisely.

In addition, PPL Electric Utilities is using the hourly data to develop time-of-use rate options, which the utility plans to offer to all its customers starting in 2010.

Access to the hourly usage data and other information is available to business and residential customers through a secure account log-in on the myPPL website. Upon log-in the customer is presented with a dashboard hosted by Aclara.
The dashboard allows customers to see all the important features of the most recent bill: bill highlights, how energy was used by electric appliance for the billing cycle, how billing cycle electricity usage compares with customers with similar home profiles, and links to find personalized ways to reduce their electric bill. Another new feature for customers using the dashboard is bill-to-date, which lets them see how much electricity they have used since their last bill and generates an estimate of their next bill.

“These solutions provide customers with much more than just a bill,” says Dave Bonnett, vice president, software product management, Aclara Software Inc. “They allow customers to see why their bill changed and what they can do to take greater control of their electricity use.”

The hourly data being presented to customers is collected from PPL Electric Utilities’ 1.4 million customers using Aclara TWACS advanced metering infrastructure (AMI) technology. Aclara’s meter data management system (MDMS) then performs back-office data processing including advanced validation, editing, and estimation (VEE). The AMI implementation at PPL Electric Utilities is one of the largest in the United States, and has been fully functional since 2004.

Nearly 240,000 customers have registered to use the myPPL website, and approximately 6.5 percent of PPL Electric Utilities customers signed on to its dashboards in October.