Crow Wing Power, a Minnesota-based electricity co-operative, has received an Innovator Award from the Co-operative Research Network for the application of consumer-focused technology that uses Hunt Technologies’ AMR system and an on-line energy viewer from Apogee Interactive.
The utility can offer customers daily energy use and weather data online, to create accurate cost impact scenarios for consumers based on changes to consumption patterns. Crow Wing Power can also take advantage of a software application that provides customer service representatives with answers to complaints about high bills.
Hunt Technologies recently began offering Apogee applications to customers of its Turtle AMR system, including Apogee’s HomeEnergyCalculator™ and BillingInsight™ call centre system. One of the award judges noted that Crow Wing has created a compelling reason for customers to visit its web site, and has introduced a system that helps the utility to answer the commonly-asked question, “Why is my bill so high?”