Mclean, VA., USA — (METERING.COM) — August 18, 2006 Florida-based and community-owned utility company JEA has today announced that it has awarded the upgrade of its existing customer information system to management and technology specialist BearingPoint.
JEA has engaged BearingPoint lead a comprehensive analysis of its current customer information system, and to recommend innovative technology changes and upgrades to implement a new customer care and billing platform.
The 18-month contract will see BearingPoint upgrade the existing PeopleSoft-based system to a customer care and billing application that will support updated versions of the database and operating system platform. JEA’s 400,000+ customers should not experience any difficulties during the transition.
Phillip Daniele, a Managing Director of BearingPoint Utilities, said of the announcement and project: “While we’ve worked on a number of projects with JEA, we’re very excited about this project as it demonstrates our unique ability to provide seamless integration of performance-enhancing solutions, such as upgrading IT applications, with little-to-no direct impact on our client’s end customer.”
Adding to this, Bruce Dugan, project leader for the system upgrade at JEA, said: “For more than a decade, JEA has been among the lowest cost utility providers in the Southeast U.S. while providing high quality electric, water and sewer services … To minimize the threat to maintaining this performance for our customers represented by the risks inherent in installing a customer information and billing system at an integrated utility, we hired BearingPoint, an experienced systems integrator for this project. We expect the successful implementation of our new CIS to improve JEA’s financial performance customer service and productivity.”