Leading utilities improve customer service and streamline billing processes


Quentin Grady,
Senior Vice
President & General
Manager, Oracle
Redwood Shores, CA, U.S.A. — (METERING.COM) — January 15, 2009 – More than 40 leading utilities have recently implemented or selected Oracle Utilities software to help meet ever-evolving customer needs, streamline billing processes, accelerate revenue collection, enhance operational efficiency and deliver on commitments to environmental sustainability.

Among these are Metro Water Services, a branch of Metropolitan Government of Nashville and Davidson County that supplies drinking water to more than 171,000 residential and business customers, which deployed the Mobile Workforce Management solution to its Systems Services Division. The company also plans to extend the solution to its Customer Services Division after the integration of its customer information system (CIS).

Utilities, Inc. (UI), a national water and wastewater service corporation, implemented the Customer Care and Billing solution to replace its current billing system and integrate customer service, field-service orders and billing within one system.

San Jose Water Company (SJW), which serves more than one million people in the greater San Jose, CA metropolitan area, selected the Customer Care and Billing, Mobile Workforce Management and Business Intelligence solutions to replace its CIS package and better support the delivery of exceptional service to customers throughout Silicon Valley.

Other leading utilities that recently selected or implemented Oracle Utilities software include Aboitiz Power Corporation, Duquesne Power and Light, Energia (Viridian Group), Energias de Portugal, Enersource, Greystone Power Corporation, Montana Dakota Utilities Co., Seminole Electric Cooperative, SUI Northern, Toronto Hydro and Western Power Networks.  

The Oracle Utilities suite provides applications for customer care and billing, mobile workforce management, outage and distribution, work and asset management and meter data management.

“We are committed to providing world-class applications and infrastructure software that offer valuable business insight and empower utilities to respond to the industry’s unique business drivers – allowing them to improve customer service, enhance efficiency and delivery on commitments to environmental sustainability,” said Quentin Grady, senior vice president and general manager, Oracle Utilities.