Tampa, FL and Redwood Shores, CA, U.S.A. — (METERING.COM) — March 28, 2012 – Lee County Electric Cooperative (LCEC) , a not-for-profit electric distribution cooperative serving a five county area in Southwest Florida, has selected Oracle Utilities Meter Data Management, Smart Grid Gateway, and SOA Suite, and plans to upgrade its existing Customer Care and Billing application, to support its customer experience initiatives.
Using these solutions, LCEC plans to improve the information it presents to its 200,000 customers on monthly bills and through its web self service offering. The applications enable the utility to consolidate storage of interval metering data, allowing it to provide near real time usage and cost information to customers. The utility hopes to see a decrease in customer call volume through web self service adoption growth.
The utility will leverage the integration of the Meter Data Management and Customer Care and Billing to improve its meter-to-cash process – enhancing master data synchronization, batch billing, bill cancel/re-bill and online billing, and reducing costs and accelerating time to revenue.
Smart Grid Gateway will provide a single point of connection between existing and future smart grid devices and applications. The utility plans to use the solution to handle common advanced metering infrastructure (AMI) processes, including remote connect/disconnect and meter status, enabling efficient and timely flow of data to appropriate applications.
Further, using its existing Oracle Business Intelligence Enterprise Edition solution, LCEC can easily organize consistent, relevant and timely data from across the organization to rationalize consumption and payment collection trends into integrated reports. These reports provide LCEC management with a holistic view of the current status of customers, payment collections and workload to improve decision making.
“The software’s interoperability should give us the scalability and functionality we need to improve our operational efficiency, streamline our processes, and enhance service delivery while empowering our customers with information to understand their usage,” said Frederic Kunzi, chief information officer at Lee County Electric Cooperative.