Redwood Shores and Los Angeles, CA, U.S.A. — (METERING.COM) — December 20, 2010 – Los Angeles Department of Water & Power (LADWP), the largest municipal utility in North America, will replace its legacy customer information system (CIS) with Oracle.
LADWP chose Oracle to replace antiquated systems and consolidate processes to support critical business strategies. The Oracle implementation will enhance customer service, billing processes, field services and meter data management and support smart grid initiatives.
The new system will be one of many LADWP initiatives to provide better service to its 1.4 million electric customers and 680,000 water customers at the lowest possible cost.
The utility will deploy Oracle’s common, integrated operational platform across the enterprise, specifically: Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management, Oracle Utilities Mobile Workforce Management, Oracle Business Intelligence for Utilities and Oracle Database.
“By choosing Oracle, LADWP is advancing its IT standards to be on par with those that first class commercial enterprises demand,” commented Austin Beutner, First Deputy Mayor Los Angeles and general manager of LADWP. “We need this system to support smart grid, smart customers and all of our programs.”