MDM/Billing & Customer Engagement


MDM, Billing & Customer Engagement

March 12 – 14, 2012

Pre-Conference Workshops

Monday March 12, 2012

Workshop I: Building a Solid Business Case

Workshop II: Managing the RFP Process

Workshop III: Implementing Your Smart Meter Deployment Plan

Workshop IV: Engaging Customers across their Lifecycle

Conference Program Day 1

Tuesday March 13, 2012

08h10 – 08h45

Opening Keynote: Transformation of the Utility
Jessie Knight Jr. Chairman and CEO, San Diego Gas & Electric, (SDG&E)

08h50 – 09h15

Consumer Confidence: One Step at a Time
Gary Smith, Program Director, NV Energy

Presentation not yet available. Contact Kim Jansen for further queries.

09h20 – 09h45

Dynamic Pricing to Enhance the Customer Relationship
Ted Reguly, Director Customer Programs and Assistance, San Diego Gas & Electric

09h50 – 10h30

Panel: Leveraging  the Power of Social Media for Your Utility
Moderator: Reid Carr, President, Red Door Interactive


  • April Bolduc, Communications Manager San Diego Gas & Electric, (SDG&E)
  • Shannon Reed, Public Affairs Manager, Irvine Ranch Water District, (IRWD)
  • Mike Stephens , Manager Corporate and Internet Communication, Salt River Project, (SRP)
  • Tom Walker, Director of Edison SmartConnect Business Integration and CSBU PMO,Southern California Edison (SCE) 

Presentation not yet available. Contact Kim Jansen for further queries.

11h15 – 11h55

Panel:  Real-World Lessons Applying Meter Data to Demand Response
Moderator: Elliot Boardman, Executive Director, Peak Load Management Alliance (PMLA)


  • Gail Allen, Smart Grid Project Manager, Customer End Use & Sr. Manager, Customer Solutions,Kansas City Power & Light (KCP&L)
  • Victor (Tor) Garman, CEM,  Project Manager, Demand Response, NV Energy
  • Craig Johnston, Former VP Strategy, Development and Marketing, Oklahoma Gas & Electric,(OGE)
  • Michael Pesin, Chief Architect, Seattle City Light

Presentation not yet available. Contact Kim Jansen for further queries.

14h00 – 15h30

Keynote Panel:  AMI Deployments From Around the World
Moderator: Howard Scott,Ph.D., Managing Partner, Cognyst Advisors


  • Jeferson Marcondes, Board Business Advisor, EDP Bandeirante of Brazil
  • Campbell B. Hawkins, Manager, Edison SmartConnectTM,Southern California Edison of USA
  • Martin Hill, Future Networks Manager, Scottish Power Energy Networks of United Kingdom
  • Robert Denda, Smart Metering Project Coordinator, Endesa of Spain

16h00 – 16h45

Data, Service and Complex Billing via Managed Service
Chris Lewis, Director, Market Development, Cognera

Presentation not yet available. Contact Kim Jansen for further queries. 

16h55 – 17h30

Closing Keynote:  Enhancing Customer Opportunities Through Smart Grid and Renewable Energy Development
Mike Niggli, President and Chief Operating Officer, San Diego Gas & Electric, (SDG&E)

Conference Program Day 2

Wednesday March 14, 2012

08h30 – 09h30

Smart Meter Data Protection: A Privacy by Design Approach
Moderator: Bob Lockhart, Senior Analyst, Pike Research


  • Michelle Chibba, Director, Policy Information & Privacy Commissioner, Office of Ontario (IPC)
  • Mark Enstrom, Member of the Technical Staff,Neustar Labs
  • Christopher Villarreal, Smart Grid Staff Lead, California Public Utility Commission (CPUC)
  • Christine Wright, Senior Policy Analyst, Infrastructure and Reliability Division, Public Utility Commission of Texas (PUC of TX)

Presentation not yet available. Contact Kim Jansen for further queries.

10h30 – 11h10

Panel: Looking forward–Trends in Interoperability and Standards Across Water, Gas and Electric
Moderator: Dave Elve, Executive Vice President & Chief Marketing Officer, PayGo Electric


  • Richard Creegan, Sr. Director, Global Smart Grid Solutions, Itron Inc.
  • Erich Gunther, Chairman, CTO and Co-Founder, EnerNex Corporation
  • Mark Podorsky, Senior Manager, Edison SmartConnect™ Business Integration, Southern California Edison (SCE)
  • M.B. Anand, Apex CoVantage

Presentation not yet available. Contact Kim Jansen for further queries.

11h15 – 11h40

MDM: Interfacing with legacy applications
Nu Pho, Senior Program Manager, Edison SmartConnect™ IT, Southern California Edison