Utilities looking to upgrade customer service and billing software, should check out SmartGridCIS’s latest version of Gridink.
GridLink CIS is a web-based customer information system (CIS) that combines traditional post-pay utility billing with a prepaid solution.
Commenting on the development of the new software, Mark Adkins, VP of product development at SmartGridCIS, said: “The common complaint we hear from customers across deregulated markets is the inability of legacy CIS systems to natively support both smart meter and traditional meter data for billing customers, without significant customisation.
“Our intent with the new GridLink CIS is to enable our clients to utilise a single platform that supports any metering technology, across multiple commodities, for both traditional postpaid or prepaid utility billing.”
The system also incorporates a promotions engine allowing retailers to build multiple offers into their rates and products, such as tenure-based credits, event-driven credits and discounts based on payment or enrolment events, and bundled products such as gift cards or smart thermostats.