Mobile Area Water & Sewer System using MeterSense data management software to enhance service to C&I accounts


Mobile, AL, U.S.A. and Ottawa, ON, Canada — (METERING.COM) — March 27, 2013 – Mobile Area Water & Sewer System (MAWSS) is using Harris Utilities’ MeterSense meter data management (MDM) solution to provide some of its largest commercial and industrial (C&I) customers with advanced meter data analytics that enhance customer service.
MAWSS provides water and sanitary sewer services to approximately 88,000 customers in Mobile, Alabama. Approximately 4,500 of those customers are C&I accounts.

A six-month pilot program conducted in 2012 and which included approximately 550 of MAWSS’ largest C&I accounts, helped demonstrate how advanced metering infrastructure (AMI) could improve operational efficiency and customer service.
The utility’s AMI solution, which includes MeterSense in conjunction with Sensus FlexNet meters, will automate routine functions such as meter reads and read validations, improve meter read accuracy and furnish customers with data-rich information. MAWSS hopes these changes will help deliver even more timely and accurate meter readings, minimize estimates and bill averaging, and reduce the number of calls end users make to its call centers.
The utility also plans to use the solution’s native analytics functions to calculate and track water losses across its grid, and to understand how rainfall volumes in the Mobile area affect demand for water in MAWSS’ service area.
“Water utilities such as MAWSS can take advantage of the solution’s continuous consumption validation routine and loss analysis tool to quickly identify and resolve sources of lost revenue,” noted Norm Daigle, Executive Vice President of Harris Utilities SmartWorks.
MAWSS plans to convert all of its C&I accounts to AMI by 2014.