Mobile Workforce Management 2.0 now available


Stephan Scholl,
Senior Vice President
and General Manager,
Oracle Utilities
Redwood Shores, CA, U.S.A. — (METERING.COM) — May 4, 2010 – Oracle Utilities Mobile Workforce Management 2.0, with new enhancements in scheduling, dispatch and field communication, is now available, the company has announced.

New functionality includes improved field work planning and scheduling without artificial boundaries, with a computational grid that feeds up to a year’s worth of planned maintenance and inspection field activities into the system to assign the right crew at the right time, in any area the utility serves. Crews closest to the job can now respond without the restriction of artificial time, work-type and geographic boundaries imposed by older technologies. In the field, the application helps shorten routes and reduce truck rolls. In the office, multiple departments can share the same view, breaking down work silos and helping to share field resources.

In addition, there is automation of routine assignments and full context decision support for dispatchers. The application creates schedules based on complete data sets about each technician’s qualifications, experience, availability and work history, as well as utility work rules and key performance objectives. This enhancement helps optimize assignments by allocating the best qualified, most cost effective crew to the task, while improving customer service. When situations require human judgment, the application passes the decision to a dispatcher with full context. This new “context-oriented dispatching” helps each field task address a utility’s strategic business objectives, while also significantly decreasing the dispatcher-to-field worker ratio.

Communication is also enhanced, with dispatchers and supervisors using a single interface to communicate with field workers, regardless of the device in use. Utilities can upgrade all devices at one time, regardless of device or network. Also, the ability to communicate via SMS/text messaging lets utilities use common, low-cost, low-maintenance devices like mobile phones.

“One of the key enhancements we deliver with Mobile Workforce Management 2.0 is an end to the artificial boundaries that other mobile workforce management applications impose on a utility’s ability to plan and schedule field work,” said Stephan Scholl, senior vice president and general manager, Oracle Utilities. “We provide the foundation for an enterprise approach to utility field work that can improve efficiency, cuts costs and gives utilities full visibility into mobile workforce performance.”