EFI’s Automated Dispatch Systems (ADS) division is expanding its product offerings into new service markets such as utilities. To reflect this change, ADS is announcing additional communication solutions and is changing its name to Mobile Workforce Automation (MWA).
MWA provides device management tools and related software and resources for managing remote employees. These solutions include mobile workforce management, dispatch automation and wireless and interactive voice response (IVR) communication between the home office and field personnel. MWA integrates with several ERP systems, allowing convenient access to account and site data, and the company also offers an automated meter reading application.