Dallas, TX, U.S.A. — (METERING.COM) — May 8, 2012 – Oncor has reported that its advanced meters are now beginning to automatically report power outages, allowing the company to restore service in many cases before a customer calls in.
In addition, information about potential or emerging problems is also being reported, enabling Oncor to take action before customers are affected. This is a major milestone in improving customer service and reducing outage time, and a direct result of the technology investments the company has been making for the past five years, it said in a statement.
“This is a game changer for our customers,” commented Oncor COO Jim Greer said. “In the past, we typically didn’t know about an outage until a customer reported it. Now, we are able to use the information from our advanced meters to diagnose and fix many issues on our system before they cause problems.”
Between March and April, more than 1,400 notifications were reported directly by Oncor’s advanced metering system (AMS). Of the issues that were outages, more than half resulted in the outage being restored before a customer reported it. Additionally, numerous notifications identified Oncor facilities that were beginning to fail, enabling the company to initiate repairs before an outage occurred.
Oncor began its advanced meter program in 2008. Currently, more than 2.6 million advanced meters have been installed, with a total of more than 3.4 million to be completed by the end of the year. In addition to reporting outage information, advanced meters empower customers to monitor and manage their electric usage through the state’s Smart Meter Texas Portal, which provides individual usage data in 15-minute increments, instead of on a monthly basis.
Oncor’s long term goal for the advanced meters has been to improve service, reduce outages and help customers better manage their usage so they could save money on their electric bills.