Onzo and Ubisense have partnered to combine the data analytics functionality of Onzo’s utility customer insight and engagement platform with the location intelligence capabilities of the Ubisense platform.
In doing so, the companies claim that utilities will have greater and more easily understood intelligence about where and how their customers are using energy.
Using this intelligence, utilities are able to achieve significant benefits in customer service, marketing, planning, T&D operations and other key business functions.
According to a company release, the Onzo embeds Ubisense as part of its overall solution and integrated a live map-based operating view of the utility network.
This includes insight from Onzo’s smart meter and sensor analytics, customer behavior analytics and load disaggregation analytics.
Personalised utility data analytics
[quote] Through the combined solution, utilities can combine location with highly personalized utility data analytics to pinpoint and map relationships among consumption profiles and uncover important new business operations insights, says the companies.
“Adding ‘Where’ Component Brings New Insights Into Customer Energy Consumption and Better Customer Engagement Results,” adds the company release.
The solution will assist utilities to locate pockets of abnormally high energy use, identify contributing factors for poor demand response programme retention, pinpointing customers most likely to achieve the highest demand response results and identifying areas with high solar or EV penetration.
Customers and their energy usage can be geographically visualised at any level of granularity, from individual household, to feeder to entire service area, says Onzo.
Spencer Rigler, Onzo chief executive officer says: “The possibilities are endless for this new capability in location-enables customer analytics.
“Situational awareness is improved, problems are diagnosed more quickly, decision-making is more reliable and search time across multiple data sources is reduced. In addition, market demand analysis is improved, along with associated target marketing.”