OPOWER selected by Baltimore Gas and Electric Company to deploy a customer engagement solution for smart meters


April 18, 2011 – OPOWER, the energy management software company, announced today that Baltimore Gas and Electric Company (BGE) has selected OPOWER’s Advanced Customer Engagement (ACE) platform as the front-end solution for its upcoming smart meter rollout. Smart meters are advanced digital meters that allow two-way communication between customers’ homes and businesses with utilities.

BGE’s deployment of the OPOWER customer engagement platform will be one of the nation’s first, full-scale rollouts of its kind, eventually reaching 1.2M residential and small business customers through a wide array of communication channels. The rollout is scheduled to begin shortly after BGE begins installing smart meters.

“We could not be more excited about our relationship with BGE on this critically important venture,” said Dan Yates, CEO and co-founder of OPOWER. “We are confident that this platform will eventually help many BGE customers realize substantial energy conservation. The enhanced electricity delivery system, or smart grid, is being built across the country to enable all of us to use energy more efficiently – we look forward to helping BGE customers take full advantage.”

OPOWER’s ACE platform takes individual and neighborhood energy-usage data and transforms it into personalized reports that help customers understand their own energy usage more clearly. The reports also offer advice on ways to reduce energy use, helping customers lower their gas and electricity bills. At the center of the customer engagement approach will be a new, state-of-the-art online tool which allows customers to sign up to receive alerts on bill-related issues. OPOWER’s multi-channel engagement approach is unique in the industry in its ability to engage all customer segments—irrespective of their age, income, education, or access to technology.

Currently contracted with 55 utilities to engage nearly 10 million homes across the country, the OPOWER platform has already delivered more than 200 GWHs in verified energy savings, and is on track do deliver more than $500 million dollars in verified bill savings for utility customers across the country over the next five years.