Oracle updates MDM and customer solutions


Rodger Smith,
Senior VP and
General Manager,
Oracle Utilities
Tampa, FL, U.S.A. — (METERING.COM) — May 2, 2013 – New releases of its meter data management and customer care and billing solutions have been launched by Oracle Utilities.

Oracle Utilities Meter Data Management 2.1 helps utilities reduce implementation time with new capabilities for the advanced metering infrastructure (AMI) transition process, and enhanced service order generation based on detection of conditions that require further investigation.

Oracle Utilities Customer Care and Billing 2.4 enables utilities to offer integrated program management, more net energy metering options and prepaid metering for AMI, virtually eliminating the need to integrate to other systems. Together with the integration and interoperability with Oracle Utilities Meter Data Management, the company offers utilities a solution to the issues typically faced when integrating customer information system (CIS) and meter data management (MDM) systems.

“Oracle Utilities Meter Data Management 2.1 and Oracle Utilities Customer Care and Billing 2.4 represent the latest updates of many product innovations delivered to our customers in the last year,” commented Rodger Smith, senior vice president and general manager of Oracle Utilities.

Recent product launches include:

  • Oracle Utilities Operational Device Management 2.0, which helps utilities manage smart grid asset change, configuration and inventory.
  • AMI vendor adapters (including Landis+Gyr, Echelon, Silver Spring Networks, Sensus and Itron OpenWay) for Oracle Utilities Smart Grid Gateway 2.0, which provide utilities with a simplified link between smart grid devices and the applications that use their data.
  • Oracle Utilities Customer Self Service 2.0.1, a web self-service platform that helps utilities give their customers online options for paying bills, requesting service, viewing outage information and reviewing usage data including Green Button functionality.

In addition, Oracle’s recent acquisition of DataRaker offers a cloud-based analytics platform that enables electric, gas and water utilities the ability to leverage vast amounts of data to drive operational efficiency and improve the customer experience.