Jackson, MI, U.S.A. — (METERING.COM) — November 8, 2007 – The number of Consumers Energy customers who choose to receive and pay their bill online has jumped to more than 250,000, up from 96,000 customers who made the switch to online billing two years ago.
“Online billing is free, safe and secure, plus it saves the customer almost $5 a year in postage,” said Consumers Energy’s senior business consultant Frank Lubis. “We fully expect to see continued strong growth in the number of customers who prefer the convenience and benefit of receiving their bill electronically. Customers tell us they like the online benefit of having one less piece of paper to deal with, as well as the ability to check out their bill or energy consumption whenever they choose.”
Consumers Energy first offered the option of electronic billing to its almost three million Michigan customers in 1999. Most recently, the company was among the first utilities in the country to introduce a recurring online payment option through Visa.
“In addition to paying their bill online, customers can save time and money through a number of options available anytime at Consumers Energy’s website,” said Lubis. “These options include selecting or changing your payment method; setting up a payment schedule; reporting a payment or meter read; starting, transferring or stopping an electric or natural gas service; enrolling in the Budget Plan; checking your electric or gas rate; reporting a power outage; or tracking your home’s energy use.
Consumers Energy, the principal subsidiary of CMS Energy, provides natural gas and electricity to nearly 6.5 million of Michigan’s 10 million residents in all 68 Lower Peninsula counties.