The field workforce of a utility company can account for as much as 70% of the operational expenses of that company. Utilised effectively, the field force can drive customer satisfaction and operational efficiency. However, traditional workforce management practices, as well as various software solutions, have failed to adequately take advantage of this potential.
The upcoming utility executive summit on mobile workforce optimisation, hosted by ClickSoftware, is aimed at uncovering and discussing best practices for optimising workforce productivity while maximising customer satisfaction metrics.
PacifiCorp will present on how it is able to simultaneously reduce costs and improve customer service by strategically implementing service optimisation software.
The summit will be held in beautiful, historic downtown Boston, Massachusetts, at the exclusive Hotel Nine Zero.