Partnership to define smart grid customer experience, drive customer adoption


Bob Lento,
President, Information
Management, Convergys
San Jose, CA and Cincinnati, OH, U.S.A. — (METERING.COM) — July 13, 2010 – Echelon Corporation and relationship management solutions provider Convergys Corporation have entered into a collaboration to develop integrated smart grid solutions based on Convergys’ Smart CIS Solution and Echelon’s Networked Energy Services (NES) advanced metering infrastructure solution.

The software will be used to support next generation utility billing and customer energy management applications.

Convergys and Echelon are joining to provide an integrated metering, rating, billing, and customer care system that enables customers to easily harvest data from the Echelon NES platform and pass that data in real time to the Convergys Smart CIS solution, creating an ecosystem that turns data into real-time actionable intelligence, through which utilities can improve customer control and interaction.

By joining Convergys’ real time, smart grid billing and customer care solution (CIS) with Echelon’s NES System, the partners plan to evolve standard “meter-to-cash” solutions to a “customer-to-cash” solution, enabling utilities to proactively apply the data generated from billions of meter reads per month to customer interactions to drive an improved customer experience and strong customer adoption.

“Convergys is dedicated to helping our clients make smarter decisions, enhance their relationships with their customers, and improve their business performance,” said Bob Lento, president, Information Management, Convergys Corporation. “We believe that by collaborating with Echelon through its NES System, we can help improve the relationship between utilities and their customers by providing real-time energy usage information and a more integrated customer experience.”

“Today, utilities and customers are unable to fully leverage the real-time, two way digital capabilities enabled by the smart grid,” said Michael Anderson, Echelon’s senior vice president of NES sales and market development. “With this seamless customer-to-cash solution built for real time interaction, customers will have more control over their energy usage, enabling them to save money and be more environmentally conscious.”