Washington-based utility firm PEPCO launched an online news portal to increase communication and improve engagement with its customers.PEPCO provides electric power to the city of Washington, DC and to surrounding communities in Maryland.
In a press statement, the energy provider said its online news hub, The Source, will help the public to learn how PEPCO and its sister companies Atlantic City Electric and Delmarva Power are contributing towards the development of economies in areas they operate in.
The Source will feature videos, articles, blog posts and infographics highlighting measures being implemented by the three utilities to improve the reliability of grid networks and customer services.
The online portal will focus on efforts by the three utilities to provide approximately two million consumers with affordable energy and how their programmes connect communities, drive workforce development and is improving the education sector.
More importantly, the news hub will publicise investments being made by PEPCO, Atlantic City Electric and Delmarva Power to reduce the carbon emissions of their service territories by making their energy greener and cleaner.
Clarissa Beyah-Taylor, vice president of communications at Pepco Holdings, said: “The Source is about sharing the best of our companies and communities, and providing a resource to our customers.
“We are continually working to do more for those we serve, and this is a small part of that effort.”
Online customer portal
The news follows the city of Danville in Virginia state launching a web portal during the first quarter of 2017 to enhance consumer experience for its electric utility customers.
The portal will be used to access the utility’s power outage map and for customers to report power outages.
Jason Grey, director of utilities at Danville city, said: “The power outage map is mobile-friendly and allows customers to zoom in to see power outages by street or neighbourhood.
“When we started working on this portal, we knew that we wanted to add robust features to aid our customers.
“We believe this portal meets that goal. We encourage customers to visit the new site, sign up, bookmark and begin navigating through the portal.”
The online platform was developed and will be hosted by Atlanta-based company, MTI, and falls under a series of initiatives by Danville city to enhance its utility customer experience and services.
Prior to the launch of the city's web portal, it introduced the use of a hosted bilingual Interactive Voice Response (IVR) service to eliminate busy signals when customers report power outages by telephone. [The city of Douglas to implement smart grid customer portal].
Image Credit: 123rf.