PG&E introduces redesigned energy statement


Helen Burt,
Chief Customer
Officer, PG&E
San Francisco, CA, U.S.A. — (METERING.COM) — August 21, 2013 – Starting August 2, Pacific Gas and Electric Company (PG&E) has introduced an all-new energy statement for electric and gas services, featuring a larger type size, at-a-glance billing numbers, and new information that will help customers better understand and manage their energy usage.

The new monthly statement incorporates detailed suggestions provided by about 1,200 customers through focus groups and surveys.

Basic information such as the total amount due, due date, account number, and PG&E’s contact information is easier to find. Graphs and charts show daily energy usage and trends in monthly bill totals, with further details on subsequent pages. And beginning next month, full service residential electric or gas customers will be able to request their statements in Chinese or Spanish. Statements are already available in Braille and large print.

“Our new energy statement is really a credit to our customers’ thoughtful advice on how to make it work for them,” said Helen Burt, Chief Customer Officer at PG&E. “They told us what they need to know each month and suggested how we could better tell that story. The result is much more than a bill. It’s a powerful tool for helping customers take charge of their energy use and hopefully save money in the process.”

Customers can choose to access their new energy statements online through PG&E’s My Energy website. They also have the option to enroll in paperless billing, which suspends mail delivery of the statement and will let them view their billing history for up to the last 24 months. The My Energy page also gives users detailed usage data, rate comparisons, tips, and program information to help them make informed choices for managing their energy use and lowering their bills.