PSE implements Customer Moves Center and paperless billing solutions


Bellevue WA, U.S.A. — (METERING.COM) — December 18, 2008 – Washington state’s oldest and largest energy utility, Puget Sound Energy (PSE), a subsidiary of Puget Energy, has successfully rolled out Aclara’s Customer Moves Center and paperless billing and e-mail notification solutions.

The Customer Moves Center allows utility customers to start, stop, and transfer electric and natural gas service on-line. The paperless billing and e-mail notification solutions eliminate paper statements and ensure customers receive bills in a timely manner.

PSE is the first utility to employ the two sets of solutions together, allowing residential consumers to make payment arrangements and start, stop, or transfer service without assistance from a call-center agent. Actual payments are processed by a third party.

“We continue to enjoy a productive partnership with Aclara Software. Our implementation of its consumer-oriented energy products has allowed Puget Sound Energy to provide top-notch service to its customers,” said Wendy Micklus, manager customer experience at PSE.

Customer Moves and paperless billing are the latest in a series of software solutions from Aclara implemented by PSE. The utility employs the company’s energy and bill analysis software to empower customers to control and reduce energy usage. The applications all work from within Aclara’s dashboard application, a user interface that provides a single screen from which customers can manage their accounts. PSE also uses its call center solution to automate customer contact.